Examlex
What are the four categories of grievances?
Customer
An individual or entity that purchases goods or services from another individual or entity.
Deming's Quality Principles
A set of 14 management practices to help companies increase their quality and productivity.
Defects
Flaws or errors in a product, process, or system that detract from its intended quality or functionality.
CRM Program
A strategy and software that businesses use to manage interactions with current and potential customers, aiming to improve relationships and grow sales.
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