Which of the Following Steps in the Grievance Process Should

question 55

Multiple Choice

Which of the following steps in the grievance process should be taken if informal conversations with the manager, employee, and a union representative fail?

• A) Escalation to a national union officer
• B) Mediation or arbitration to discuss the grievance
• C) Submission of a formalized response to the grievance by the management
• D) Initiation of the grievance process through formal and written means
• E) Escalation to top senior executives to resolve the grievance

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Definitions:

Catharsis

A process of releasing, and thereby providing relief from, strong or repressed emotions.

Informed Consent

The process by which a fully informed person can participate in choices about their health care or participation in research.

Volunteer Bias

The phenomenon in research where volunteers may differ from the general population in significant ways, potentially leading to skewed results due to the self-selection of participants.

Conditioning

A method of changing behavior where an individual learns to link a new behavior with a stimulus that was previously not related to it.