Of the Following Steps of a Grievance Process, Which One

question 66

Multiple Choice

Of the following steps of a grievance process, which one should be taken when no resolution develops despite having brought in a mediator?

• A) Top senior executives are brought into the discussion to resolve the grievance.
• B) The dispute is brought to a national union officer, who will work with management to try and resolve the issue.
• C) The complaint is presented to the company's union grievance committee.
• D) The union will initiate the grievance process by formally expressing it in writing.
• E) An arbitrator is asked to review the evidence and make a decision.

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Definitions:

Contribution Margin Ratio

The proportion of sales revenue that exceeds variable costs, indicating how much revenue contributes to fixed costs and profit.

Margin of Safety Percentage

A financial ratio indicating the difference between actual sales and break-even sales, used to determine the risk of incurring a loss.

Break-even Sales

The level of sales at which a business neither makes a profit nor a loss, calculated by dividing fixed costs by the contribution margin ratio.

Total Sales

The overall revenue generated from goods or services sold by a business in a specific period.