In _____ Listening, We Assume That We Heard and Understood

question 9

Multiple Choice

In _____ listening, we assume that we heard and understood what the person said correctly, without verifying.

• A) combative
• B) passive
• C) passive-aggressive
• D) active
• E) reflective

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Definitions:

Root Cause

The fundamental reason for the occurrence of a problem, which when resolved, prevents a recurrence of that problem.

Cost Drivers

Factors that cause a change in the cost of an activity, including production volume, labor hours, and machine hours.

Process Perspective

An approach focusing on the activities and workflows in an organization to improve processes and achieve strategic goals.

Traditional Approaches

Traditional approaches refer to conventional methods or techniques that have been historically used within a field or industry.