When the Employee Perceives That the Person Making the Decision

question 52

Multiple Choice

When the employee perceives that the person making the decision does not have bias or vested interest in the outcome, it is called _____.

• A) confirmation bias
• B) judgment bias
• C) omission bias
• D) congruence bias
• E) bias suppression

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Definitions:

Customer Service

The assistance and support provided by a company to those people who buy or use its products or services.

Social Media

Platforms that allow individuals to generate and distribute content or engage in networking social activities online.

Target Market

A specific group of consumers at which a product or service is aimed.

Brand Socialization

The process by which individuals learn about and adopt the values, norms, and behaviors associated with a brand.