Duncan Solutions, a Growing Electronics Firm, Has Recently Installed an Automatic

question 35

Multiple Choice

Duncan Solutions, a growing electronics firm, has recently installed an automatic service to respond to customer queries that can be resolved with minimal troubleshooting information. This system, which uses interactive voice response, has enabled them to significantly reduce the number of customer support employees they require. This reduced manpower requirement depicts the role of _____ as an external factor that impacts forecasting in the company.

• A) sales
• B) laws
• C) policies
• D) technology
• E) marketing

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Definitions:

1879

The year often considered the birth of modern psychology, marked by Wilhelm Wundt establishing the first experimental psychology lab in Leipzig, Germany.

E. B. Titchener

A psychologist who is best known for developing structuralism, an early school of psychology that aimed to analyze the adult mind in terms of the simplest definable components.

Wilhelm Wundt

A German physiologist and psychologist who is considered the father of experimental psychology; founded the first psychology laboratory.

Biological Perspective

An approach in psychology that examines psychological phenomena in terms of their biological underpinnings and evolutionary history.