The First Part of the HRM Plan Involves

question 39

Multiple Choice

The first part of the HRM plan involves:

• A) appraising employee performance.
• B) determining pay scales and other compensation.
• C) developing programs to meet the training needs.
• D) selecting the final candidates for the job positions.
• E) determining human resource needs.

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Definitions:

Telemarketing

A method of prospecting in which salespeople telephone potential customers.

Service Quality

The assessment of how well a delivered service matches customer expectations.

Windshield Wiper

A device used on vehicles to remove rain, snow, ice, and debris from the front windshield, thereby improving visibility.

Role Playing

A good technique for practicing the sales presentation prior to meeting with a customer; the salesperson acts out a simulated buying situation while a colleague or manager acts as the buyer.