Examlex
To which of the following are expectancies and context effects especially important?
Customer Needs
The requirements and desires of consumers that a product or service should fulfill.
W. Edwards Deming
A prominent figure in the field of quality management, known for his work in improving production efficiency and implementing quality control processes.
Total Quality Management
A management approach aimed at embedding awareness of quality in all organizational processes.
Customer Relationship Management
A strategy for managing an organization's relationships and interactions with customers and potential customers.
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