After the Clerk Was Snippy with the Customer, the Customer

question 6

Multiple Choice

After the clerk was snippy with the customer, the customer assumed the salesman was a mean person and did not consider that the clerk could be a nice person having a very bad day. This is an example of _____.

• A) just-world hypothesis
• B) self-serving bias
• C) primacy effect
• D) fundamental attribution error

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Definitions:

Intelligent

Having or showing the ability to easily learn or understand things or to deal with new or difficult situations.

Sexual Harassment

Unwelcome or inappropriate sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature in a workplace or other professional or social situation.

Slang

Informal language consisting of words and expressions that are not considered standard in the speaker's dialect or language.

Western Cultures

Societies primarily found in Europe and North America characterized by values such as individualism, democracy, and market economies.