Which of the Following Is the Best Advice When Making

question 42

Multiple Choice

Which of the following is the best advice when making business telephone calls?

• A) The responsibility for ending a call lies with the person who receives the call, not the caller.
• B) Before you make a call, ask yourself if it's necessary.
• C) To sound natural and spontaneous, decide what you're going to say after the receiver answers.
• D) Since the person you're calling can't see you, there's no need to smile.

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Definitions:

Business Environment

The combination of all external and internal factors that influence a business's operating situation, including economic, legal, technological, and political circumstances.

Economic Recovery

The period in which an economy rebounds from a recession or downturn, generally marked by an increase in GDP, employment, and consumer spending.

Smoot-Hawley

Refers to the Smoot-Hawley Tariff Act of 1930, a U.S. law that raised import tariffs on thousands of goods, contributing to the severity of the Great Depression.

International Trade

The exchange of goods, services, and capital across international borders or territories.