Which of the Following Is the Best Advice When Making

question 42

Multiple Choice

Which of the following is the best advice when making business telephone calls?

• A) The responsibility for ending a call lies with the person who receives the call, not the caller.
• B) Before you make a call, ask yourself if it's necessary.
• C) To sound natural and spontaneous, decide what you're going to say after the receiver answers.
• D) Since the person you're calling can't see you, there's no need to smile.

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