Which of the Following Statements About Workplace Teams Is Most

question 20

Multiple Choice

Which of the following statements about workplace teams is most accurate?

• A) Teams tend to respond more slowly to competition or when solving problems.
• B) Because conflict often results, teams tend to have decreased productivity.
• C) Team members who make decisions show less resistance to change.
• D) Individuals tend to make better decisions than teams.

Recognize the importance and method of extending credit in business communication.

Understand the role and structure of adjustment messages in building and maintaining business reputation.

Grasp the function of memorandums, form messages, and other tools for internal communication.

Identify strategies to enhance customer retention through resale and reassurance in adjustment messages.

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Definitions:

Operating Leverage

A measure of how revenue growth translates into growth in operating income, indicating a company’s fixed versus variable costs.

Variable Costs

Charges that adjust in direct proportion to the manufacturing output or the quantity of sales.

Fixed Costs

These are consistent expenses incurred by a business, regardless of production levels or sales volumes, such as rent or salaries.

Profit-Volume Chart

A chart plotting only the difference between total sales and total costs for various levels of units sold.