When Sending a Negative Message, You Have Three Primary Goals

question 63

Multiple Choice

When sending a negative message, you have three primary goals: to make the receiver understand the bad news, to help the receiver accept the bad news, and to

• A) save your company money.
• B) place the blame on an outside entity.
• C) maintain a positive image of you and your organization.
• D) eliminate future correspondence.

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Definitions:

Binet

is associated with Alfred Binet, a French psychologist best known for developing the first intelligence test, aimed at identifying students needing educational assistance.

Standardized Intelligence Test

A psychometric test designed to systematically measure and evaluate intellectual capabilities based on a uniform set of criteria.

Erikson

Refers to Erik H. Erikson, a developmental psychologist and psychoanalyst known for his theory on the psychosocial development of human beings.

Psychosocial Development

A theory proposed by Erik Erikson that describes how individuals' social interactions and understanding of themselves progress through eight stages over their lifetime.