Which of the Following Techniques Would Be Most Effective in Buffering

question 5

Multiple Choice

Which of the following techniques would be most effective in buffering bad news?

• A) Starting with something completely unrelated to keep the reader off-guard
• B) Putting your subjective reasons for refusal in the opening
• C) Starting with the part of the message that represents the best news
• D) Apologizing late in the letter with a statement such as We are responsible for your loss and are deeply sorry

---

Definitions:

Human Health

Pertains to the holistic state of physical, mental, and social well-being of individuals, not merely the absence of disease or infirmity.

Ozone

A molecule composed of three oxygen atoms, present naturally in the Earth's stratosphere, where it absorbs and scatters the sun's ultraviolet radiation.

Troposphere

The lowest layer of Earth's atmosphere where weather happens and where most of the atmospheric water vapor exists.

Troposphere

The troposphere is the lowest layer of Earth's atmosphere, where most weather phenomena occur, extending from the Earth's surface to about 8 to 15 kilometers above.