In a Direct Claim Request, You Should Begin with a Statement

question 38

True/False

In a direct claim request, you should begin with a statement about what a good and loyal customer you are.

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Definitions:

Five-Factor Model

A theory that describes human personality through five broad dimensions: openness, conscientiousness, extraversion, agreeableness, and neuroticism.

Openness to Experience

A personality trait that features characteristics such as imagination, insight, and a broad range of interests.

Agreeableness

A personality trait characterized by attributes such as kind-heartedness, trustworthiness, and cooperativeness.

Optimistic

Having a hopeful and confident attitude towards the future or the successful outcome of something.