Which of the Following Openings Is Most Appropriate for a Direct

question 21

Multiple Choice

Which of the following openings is most appropriate for a direct claim letter?

• A) For the past four years, we have held our annual banquet at your fine restaurant.
• B) On January 31, 34 of our employees attended a banquet at your restaurant.
• C) Please process a refund for $68 to reimburse us the amount we were overcharged for our banquet.
• D) We were extremely upset to learn that we were charged too much for our banquet.

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Definitions:

Adjustment

The process of adapting or becoming better suited to a particular situation or set of conditions.

Pressure

Pressure is the sense of urgency or stress experienced by an individual in response to high demands, expectations, or external forces, often affecting performance and decision-making.

Frustration

Frustration is an emotional response to opposition, related to anger, annoyance, and disappointment, caused by an inability to achieve something or by a perceived lack of control over a situation.

Direct Coping

Facing a stressor and working to overcome it, involving actions and strategies to tackle the problem head-on to reduce or remove the source of stress.