The Closing of an Adjustment Letter Should

question 43

Multiple Choice

The closing of an adjustment letter should

• A) guarantee that the problem will not recur if the customer continues doing business with you.
• B) express confidence in future business relations.
• C) assign blame to the responsible department and assure the reader that the department has been improved.
• D) remind readers of their responsibility in the product failure.

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Definitions:

Pulse

The rhythmic throbbing of the arteries as blood is propelled through them, typically palpable at body sites where arteries are close to the skin surface.

Diastole

Relaxation of the heart chambers, during which they fill with blood; usually refers to ventricular relaxation.

Ejection of Blood

is the process during which the heart pumps blood out of the ventricles into the aorta and pulmonary artery during systole.

Viscosity

A measure of a fluid's resistance to flow, describing how thick or sticky the fluid is.