Kevin Wants to Make Sure That He Is Demonstrating Good

question 59

Multiple Choice

Kevin wants to make sure that he is demonstrating good netiquette when using e-mail. What should he do?

• A) Document every business decision and action with an electronic paper trail.
• B) Write his messages in all capital letters to make them look important and professional.
• C) Ask permission before forwarding messages.
• D) He should do all of these.

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Definitions:

Cognitive Dissonance

A psychological state of tension that occurs when an individual holds two conflicting thoughts, beliefs, attitudes, or perceptions simultaneously.

Imbalance

A state of lack of equilibrium or proportion, in physical contexts, emotional states, or relationships.

Self-Handicapping

A strategy where individuals create obstacles to their own success to protect self-esteem in case of failure.

Elaboration Likelihood Model

A theory in social psychology that explains different ways of processing stimuli, why they are used, and their outcomes on attitude change.