Create a Conversational but Professional Tone in Letters, E-Mail Messages

question 11

Multiple Choice

Create a conversational but professional tone in letters, e-mail messages, instant messages, and memos by

• A) choosing a clear format and effective document layout.
• B) smiling and using good eye contact.
• C) using familiar words, occasional contractions, and pronouns such as I and you.
• D) using slang and IM abbreviations such as IMHO and BTW.

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Definitions:

Demand

The desire of purchasers, consumers, or clients for a particular good or service, coupled with the ability and willingness to pay for it.

Demand Curve

A graphical representation showing the relationship between the price of a good or service and the quantity demanded for a given period.

Elastic

Describes a situation in which the supply or demand for a good or service significantly changes in response to price changes.

Elasticity of Demand

An indicator of the variation in the amount of a good or service desired with respect to its price fluctuation.