Dominic Must Send a Bad-News Message to a Customer, Telling

question 29

Multiple Choice

Dominic must send a bad-news message to a customer, telling the customer that a product she ordered is no longer available. What should Dominic do first?

• A) Select a soothing color of stationery for the message.
• B) Gather information about the reasons that the product is no longer available.
• C) Write his buffer statement.
• D)Analyze the bad news to see how it will affect his business.

---

Definitions:

Decomposition

The process of breaking down organic matter into simpler forms of matter, often involving bacterial or fungal activity.

Seriously Ill

A condition in which an individual is suffering from a severe and potentially life-threatening illness, requiring significant medical attention and care.

Sex Reassignment Therapy

involves medical treatments to alter a person's physical sex to match their gender identity, including hormone therapy and surgical procedures.

Transgender

Refers to a person whose gender identity does not align with the sex they were assigned at birth.