As a Business Communicator, You Have Several Primary and Secondary

question 36

Short Answer

As a business communicator, you have several primary and secondary goals
when delivering bad news. Name two of these goals; they can be either primary or secondary goals.

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Definitions:

Centralization

Centralization refers to the concentration of decision-making authority and control at the top levels of an organizational hierarchy.

Decision Making

The process of selecting a course of action from multiple alternatives to achieve a desired outcome.

Divisionalized Form

A type of organizational structure where operations are separated into semi-autonomous units or divisions, each responsible for its own performance.

Centralized Form

An organizational structure where decision-making authority is concentrated at the top levels, with little autonomy given to lower levels.