Shipping Clerk Christina Included This Sentence in Her Message to a Customer

question 26

Multiple Choice

Shipping clerk Christina included this sentence in her message to a customer: Pertaining to your returns, we must verify the shipping numbers and lot codes of all outstanding merchandise prior to issuance of a refund. This sentence is an example of

• A) an unprofessional tone.
• B) overly formal language.
• C) a conversational style.
• D) plain English.

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Definitions:

Transferor

A transferor is a party who transfers rights, titles, or interests in a property or contract to another party, known as the transferee.

Transferee

An individual or entity that receives property, rights, or interest from another through a lawful transfer.

Present

The current moment or period of time; also refers to formally introducing or making something known.

Check

A check is a written, dated, and signed instrument that directs a bank to pay a specific sum of money to the bearer or the person or entity whose name is written on the check.