Use the Following to Answer the Questions

question 31

Multiple Choice

Use the following to answer the questions.
The Pillsbury division of General Mills has promoted its baking products through its trade character,the Pillsbury Doughboy,since 1965.He appears in television commercials touting the quality,benefits,and features of the products Pillsbury sells.Each product in the Pillsbury line,such as crescent rolls,pizza dough,biscuits,and cinnamon rolls,includes the Pillsbury name on the package.In addition to the Pillsbury name,the Pillsbury Doughboy also appears on each package,although in different poses.On the Pillsbury website,the Pillsbury Doughboy character is animated and can be seen "dancing".He can be downloaded to your personal computer or used to create your own e-card.
-Refer to Scenario 13.1.How does brand loyalty typically effect a customer's purchase decisions?

• A) It makes every purchase easy.
• B) It shortens the amount of time and reduces the risk.
• C) It provides an automatic measure of quality for all products.
• D) It lengthens the process due to the great effort expended.
• E) It makes decisions difficult because most people are loyal to many brands.

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Definitions:

Appraisals

Evaluations or judgments about the significance of what is happening to one's well-being.

Stressful Event

An incident or situation that causes significant pressure or anxiety, challenging an individual's ability to cope.

Frustration

The emotion experienced when one is irritated or displeased due to the inability to alter or accomplish a certain task.

Pursuit

The action of following or chasing after something or someone with the goal to catch or achieve it.