When Service Companies Change High-Contact Services into Low-Contact Services, the

question 48

Multiple Choice

When service companies change high-contact services into low-contact services, the

• A) service becomes more expensive to deliver.
• B) quality of the service declines.
• C) service becomes less personalized.
• D) time required to deliver the service increases.
• E) service becomes less standardized.

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Definitions:

Lookup Wizard

A feature in database and spreadsheet software that helps users create a lookup field to find matching values in a table or range.

Rename

Rename means changing the name of a file, folder, or identifier to something else while maintaining its contents or value.

Field

An element in databases or forms that can contain data, like a column in a database table or a textbox in a form where information can be entered or displayed.

Blank Desktop Database

A new, empty database file created in database software like Microsoft Access, ready for data entry and design customization.