Clean,sharp Looking Employees with Appropriate Uniforms Help Assure Customers About

question 38

Multiple Choice

Clean,sharp looking employees with appropriate uniforms help assure customers about service quality and therefore address the ____ of services.

• A) intangibility
• B) perishability
• C) tangibility
• D) inseparability
• E) heterogeneity

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Definitions:

Owner's Equity

Owner's equity represents the owner's claim to the assets of a business, calculated as the business's total assets minus its total liabilities.

Salvage Value

is the estimated residual value of an asset at the end of its useful life.

Depreciation Expense

The allocated amount of an asset's cost expensed over its useful life to account for wear and tear, obsolescence, or decline in value.