The Two Levels of Expectations That Consumers Generally Have About

question 203

Multiple Choice

The two levels of expectations that consumers generally have about services are

• A) acceptable and unacceptable.
• B) desired and undesired.
• C) reliable and unreliable.
• D) acceptable and desired.
• E) tolerable and desired.

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Definitions:

Gaseous Molecules

Particles consisting of two or more atoms bonded together that exist in the gas state at room temperature.

Evolution Of Life

The gradual process by which different kinds of living organisms are thought to have developed and diversified from earlier forms during the history of the earth.

Radioactive Elements

Chemical elements that are unstable and decay by emitting radiation, including alpha, beta, or gamma rays, used in various applications such as medicine and energy production.