Management at Readyfresh Dry Cleaners Is Concerned That It Maintains

question 26

Multiple Choice

Management at Readyfresh Dry Cleaners is concerned that it maintains a high level of service for its business accounts. How should the firm monitor the level of service these customers receive?

• A) Develop a code of service.
• B) Set service objectives.
• C) Formally survey customers.
• D) Specify service uniformity.
• E) Stress truthfulness with employees.

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Definitions:

Numerically Measurable

Characteristics or quantities that can be quantified or expressed using numbers.

Budget Line

A graphical representation of all possible combinations of two goods or services that a consumer can afford given their income and the prices of the goods, reflecting budgetary constraints.

Price

The amount of money required to purchase a good or service, determined by factors such as supply, demand, and production costs.

Trade

The exchange of goods and services between individuals or entities, either within the same country or internationally.