The Following Are Steps in the Quality Function Deployment Process

question 26

Multiple Choice

The following are steps in the Quality Function Deployment process except

• A)collect the voice of the customer.
• B)collect customer perceptions of competitive products.
• C)transform customer insights into specific design requirements.
• D)conduct a conjoint study to determine the importance of different attributes.
• E)all of the above are steps in the QFD process.

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Definitions:

Packaging

involves the design and production of containers or wrappers for products, serving to protect, market, and provide information about the product.

Customer Purchase Decisions

The process and factors influencing a consumer's choice to buy a product or service, including price, quality, and brand loyalty.

Local Pet Store

A retail business that operates within a community, providing pet-related products and sometimes services like grooming or adoption.

Marketer

A professional involved in the promotion, distribution, and selling of products or services, aiming to satisfy customer needs and achieve business objectives.