Which of the Following Is Not a Reason Why Customer

question 9

Multiple Choice

Which of the following is not a reason why customer relationship management systems often do not live up to the expectations of senior managers?

• A)Sales executives are not involved in the selection and deployment of the CRM system.
• B)CRM systems generally do not provide the ability to track profitability per customer,to detect customer dissatisfaction,or improve the selling process.
• C)Senior management does not consider CRM to be a strategic tool.
• D)CRM systems are relatively easy and inexpensive to implement.
• E)All are reasons why CRM systems often did not live up to the expectations of senior managers.

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Definitions:

Psychological Approaches

Diverse theories and methods utilized in psychology to understand, explain, and predict human behavior and mental processes.

Mental

Refers to anything related to the mind, including processes, functions, and states of consciousness.

Biological Approach

An approach in psychology focusing on understanding human behavior through the lens of genetics, brain structures, and biochemical processes.

Psychology

The scientific study of the mind and behavior, encompassing a wide range of topics from biological influences to social pressures.