Examlex
Home-rule charters provide for all of the following EXCEPT
Call Centre
A centralized office used for receiving or transmitting a large volume of inquiries by telephone, often for customer service purposes.
Quality Of Service
The degree to which a delivered service meets the expectations and requirements of the customer.
Person Analysis Process
A method in training needs assessment aimed at determining individual employees' deficiencies and the necessary training to address them.
Needs Analysis
A method used to determine and address gaps between current conditions and desired outcomes or performances.
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