The Therapy in Which Individuals Are Asked to Behave as If

question 28

Multiple Choice

The therapy in which individuals are asked to behave as if they were a different person is

• A) fixed-role therapy.
• B) RET.
• C) client-centered therapy.
• D) behavior therapy.

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Definitions:

Angry and Emotional Customer

A customer who expresses dissatisfaction or frustration with a service or product in a highly emotional or aggressive manner.

Listen Carefully

emphasizes the importance of paying full attention to and processing verbal and non-verbal messages during communication.

Zone of Tolerance

The range within which customers are willing to accept variations in service or product quality.

Bug-Infested Room

A room heavily infested with insects, which could refer to a detrimental environmental condition needing pest control measures.