Internal Reports on Quality at the Acme Publishing Company Generated

question 67

Multiple Choice

Internal reports on quality at the Acme Publishing Company generated the following information for the Trade Division for the first three months of the year:
$\begin{array}{ll}\text{Total sales}&\$ 1,000,000\\\text{Costs of quality:}&\\\text { Prevention } & 50,000 \\ \text { Appraisal } & 47,000 \\ \text { Internal failure } & 36,000 \\ \text { External failure } & 64,000\end{array}$
Compute the ratio of costs of nonconformance to total costs of quality.

• A) 39.4%
• B) 50.8%
• C) 60.5%
• D) 100%

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Definitions:

Extrinsic Motivation

The drive to act based on external rewards or pressures rather than personal desire or interest.

Self-Efficacy

A belief in one's ability to succeed in specific situations or accomplish a task.

Universal Emotions

Basic emotions, such as happiness, sadness, anger, fear, surprise, and disgust, that are experienced and recognized across all human cultures.

Gender Dysphoria

Distress or discomfort that may occur when a person's gender identity does not align with their assigned sex at birth.