Benchmarking and Process Mapping Are Two Methods to Measure Quality

question 58

True/False

Benchmarking and process mapping are two methods to measure quality.

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Definitions:

Petty and Cacioppo

Researchers known for their elaboration likelihood model of persuasion, which explains how attitudes are formed and changed through different routes of information processing.

Emotion

A complex psychological state that involves an experience of thought, physiological changes, and an expressive behavior.

Draw Conclusions

to make a judgment or decision based on the evidence or information gathered.

Violating Expectations

The act of not meeting or going against what was anticipated or regarded as likely by others.