All-Aboard Travel Agency Incurred the Following Activity Costs Related to the Quality

question 13

Essay

All-aboard Travel Agency incurred the following activity costs related to the quality of service.Identify those costs that are costs of conformance (CC)and those costs that are costs of nonconformance (CN).
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a. Reservation processing improvements
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b. Customer complaint processing
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c. Personnel training
_____
d. Computer downtime
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e. Proofreading tickets and confirmations

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Definitions:

Humanistic

Pertaining to a psychological perspective that emphasizes individual growth, self-actualization, and the understanding of human behavior by considering the whole person.

Fully Functioning

A term often used in psychology to describe an individual who is living at their highest potential, often related to self-actualization.

Consistency

The quality of achieving a uniform, stable, and unvarying approach in actions or behavior over time.

Precisely Balanced System

A system fine-tuned to maintain equilibrium among its components, ensuring stable functioning.