The Costs of Quality Consist Entirely of Rework Costs and Customer

question 23

True/False

The costs of quality consist entirely of rework costs and customer complaint costs.

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Definitions:

Compulsions

Repetitive behaviors or mental acts that a person feels driven to perform in response to an obsession, aimed at reducing anxiety or preventing a dreaded event.

Biases

Systematic tendencies to lean in a certain direction, often resulting in unfair judgments or decisions.

Drives

Internal motivational states created by physiological needs, which direct behavior to fulfill those needs.

Biopsychosocial Model

An interdisciplinary model that looks at the interconnection between biology, psychology, and socio-environmental factors in understanding health and illness.