Managing Quality Costs to Achieve the Highest Level of Customer

question 110

Multiple Choice

Managing quality costs to achieve the highest level of customer satisfaction is known as:

• A) activity-based management.
• B) total quality management.
• C) strategic management.
• D) quality costs.

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Definitions:

Positive Response

An affirmative answer or feedback that reflects agreement, approval, or support.

Routine Request

A standard or frequently made request for information, services, or action in a professional or organizational context.

Customer Service

The assistance and advice provided by a company to those people who buy or use its products or services.

Deductively

describes a logical process starting with a general idea or theory and moving towards a specific conclusion based on evidence or reasoning.