You Are Answering Phones for a Local Utilities Provider and Are

question 48

Multiple Choice

You are answering phones for a local utilities provider and are speaking with an extremely angry customer. Because your company manual advises employees to transfer hostile calls to a superior, you do this. What quality dimension of decisions does your action reflect?

• A) Due process
• B) Justice
• C) Fairness
• D) Coherence
• E) Accuracy

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Definitions:

American Anti-Slavery Society

An abolitionist society founded in 1833 to advocate for the immediate emancipation of all slaves in the United States.

Fanny Wright

Frances Wright was a Scottish-born lecturer, writer, freethinker, feminist, abolitionist, and social reformer, who became a US citizen and played a significant role in the early women's rights and abolition movements.

Haitian Revolution

A successful slave revolt that began in 1791, leading to Haiti's independence from France and the establishment of the first Black republic.

Walden

A book by Henry David Thoreau that reflects upon simple living in natural surroundings, highlighting the importance of self-reliance and individualism.