Which of the Following Is an Important Capability for Sales

question 2

Multiple Choice

Which of the following is an important capability for sales processes that is found in most SFA modules in major CRM software products?

• A) Returns management
• B) Lead management
• C) Channel promotions management
• D) Events management
• E) Campaign measurement

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Definitions:

Implied Warranty

A legal assumption that the goods sold meet certain quality standards, including that they are fit for the standard purposes for which such goods are sold.

Express Warranty

A clearly stated promise or guarantee regarding the condition or performance of a product or service.

Warranty Of Trade Usage

A guarantee implied in a transaction, based on the customary practices and standards in a particular industry.

Volkswagen Of America

is the US subsidiary of the Volkswagen Group, a major German automaker, responsible for the sales, marketing, and service of Volkswagen and Audi vehicles in the United States.