Customer Service Modules in CRM Systems Provide Tools For

question 30

Multiple Choice

Customer service modules in CRM systems provide tools for:

• A) assigning and managing customer service requests.
• B) capturing prospect and customer data.
• C) identifying profitable and unprofitable customers.
• D) managing sales prospect and contact information.
• E) sales quote generation.

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Definitions:

Community Service Program

A program that involves voluntary work intended to help people in a particular area.

Financial Aid

Money provided to students to help pay for their education, which can come in the form of grants, scholarships, loans, and work-study programs.

Credit Hours

Units of academic credit that reflect the number of hours a student has engaged with a course each week over a semester.

Financial Aid

Assistance provided to students in the form of scholarships, grants, loans, or work-study programs, intended to support their education expenses.