Which of the Following Tools Is Used to Analyzing Customer

question 37

Multiple Choice

Which of the following tools is used to analyzing customer buying patterns?

• A)CLTV
• B)Analytical CRM
• C)Operational CRM
• D)Demand planning
• E)SFA

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Definitions:

ASA Model

The Attraction-Selection-Attrition model, which explains how individuals are attracted to, selected by, and remain in organizations.

Attraction-Selection-Attrition

A framework explaining how individuals are attracted to, selected by, and eventually leave organizations based on congruence with the organizational culture.

Adjourning

The final stage of group development where the group completes its task, dissolves, and members move on to other activities or groups.

Bruce Tuckman

An American psychological researcher known for his model on the stages of group development.