The Reduction of Errors to 3

question 55

Multiple Choice

The reduction of errors to 3.4 defects per million opportunities is central to the concept of:

• A) six sigma.
• B) TQM.
• C) benchmarking.
• D) cycle time reduction.
• E) BPR.

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Definitions:

Gross Profit

The financial gain obtained after subtracting the cost of goods sold from total sales revenue.

Cost of Goods Sold

Cost of goods sold represents the direct costs attributable to the production of the goods sold in a company, including material and labor costs.

Sales Cycle

The complete process or journey that a company undertakes from identifying a sales prospect to closing the sale, including all customer interaction and sales processes.

Merchandise

Goods bought and sold by a business in the ordinary course of its trading activities.