Based on Your Reading of the Chapter Case, Which of the Following

question 3

Multiple Choice

Based on your reading of the chapter case, which of the following did Datacard implement to increase revenue, customer satisfaction, operational efficiency, and employee productivity?

• A) CAD
• B) BPR
• C) TQM
• D) Benchmarking
• E) Value chain analysis

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Definitions:

Long-term Investments

Investments made with the intention to hold for more than one year, typically in bonds, stocks, or real estate, aiming for long-term capital growth.

Quick Ratio

A financial ratio that measures the ability to pay current liabilities with quick assets (cash, marketable securities, accounts receivable).

Account Payable

Financial obligations or debts owed by a business to its suppliers or creditors for goods and services received.

Fixed Assets

Long-term tangible assets, such as buildings, machinery, and equipment, used in the operations of a business and not expected to be consumed or converted into cash within a year.