Assume You Work for a Package Delivery Service in a Major

question 47

Multiple Choice

Assume you work for a package delivery service in a major metropolitan area and that the business has been losing customers for several years. You have been asked to find a solution to this problem. What is the correct way to proceed?

• A) Look for solutions, evaluate the solutions, identify the problem more clearly, and then implement the solution.
• B) Think about what solutions can be implemented, look for solution designs, evaluate the designs, and then implement the solution.
• C) Identify the problem, design alternative solutions, choose the best solution, and then implement the solution.
• D) Design solutions, evaluate and identify the problems, choose the best solution, and then implement the solution.
• E) Identify relevant information technologies, interview employees, choose a technology, and implement the technology.

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Definitions:

Neurosis

A class of functional mental disorders involving distress but neither delusions nor hallucinations, causing significant emotional upset.

Psychosomatic Illnesses

Conditions in which psychological factors significantly affect physiological outcomes, manifesting in physical symptoms and diseases.

Neurotics

Individuals who experience a higher than average level of emotional distress or are prone to suffer from some type of neurosis.

Specific Object

An item or thing that is distinctly identified or defined.