The Bonsack Machine Greatly Increased the Output Potential of Manufacturing

question 28

True/False

The Bonsack machine greatly increased the output potential of manufacturing cigarettes.

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Definitions:

Service Quality

The assessment of how well a delivered service matches customers' expectations.

Tangibility

The attribute of being able to be touched, seen, tasted, felt, or smelled, often used in differentiating goods from services.

Service Quality

The degree to which a delivered service meets the expectations of the customer, often assessed through dimensions like reliability, assurance, tangibles, empathy, and responsiveness.

Empathy

The ability to understand and share the feelings of another person.