Each of the Following IT Processes Is an Operational Level

question 48

Multiple Choice

Each of the following IT processes is an operational level process except:

• A) software development and upgrade.
• B) service marketing.
• C) capacity planning and management.
• D) recruiting, hiring, and retention.

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Definitions:

Dysfunctional Families

Family units that exhibit patterns of behavior and interaction that are unhealthy or detrimental to the emotional, psychological, or physical well-being of their members.

Closed Communication

A form of communication where feedback is limited or non-existent, often leading to misunderstandings or lack of engagement.

Rigid Patterns

Fixed and inflexible habits or ways of thinking, behaving, or responding that are difficult to change.

Psychological Theories

Refers to frameworks and models that seek to explain the complex workings of the human mind and behavior.