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__________________is the IT process that is most concerned with translating planned service agreements into a schedule of work and performance measurements for production and distribution.
Monopolies
Market structures characterized by a single seller facing no competition in offering a unique product or service.
Public Goods
Goods that are non-excludable and non-rivalrous, meaning no one can be prevented from using them and one person's use does not reduce their availability to others.
Collective Benefits
Advantages or positive outcomes that are shared and enjoyed by all members of a group or society, not just by the individual who incurred the cost.
Excludable
A characteristic of a good or service that allows owners or producers to prevent others from using it without permission.
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