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List and briefly describe the three levels of the Information Technology Management Process Overview model of IT processes.
Apology
An expression of regret or sorrow for having wronged someone.
Positive Statement
An affirmative expression that conveys a constructive or optimistic message.
Bad News
Information that is unpleasant, disappointing, or distressing to receive or deliver.
Deal with Criticism
Strategies or methods to handle or respond to negative feedback or evaluation in a constructive manner.
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