The "Reliability" Dimension of Service Quality Refers to the Willingness/readiness

question 5

True/False

The "reliability" dimension of service quality refers to the willingness/readiness of employees to provide service in a timely manner (promptness).

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Definitions:

Appointment Book

A book or electronic system used for keeping track of appointments and schedules.

Erase

To remove or delete information or marks.

Fasting Procedure

A prescribed period of food and drink abstinence, often used for medical reasons such as prior to blood tests or surgical procedures.

Instruct

To provide knowledge or information on a specific topic or procedure.