Each of the Following Are Determinants, or Dimensions, of Service

question 33

Multiple Choice

Each of the following are determinants, or dimensions, of service quality except:

• A) reliability.
• B) cost.
• C) responsiveness.
• D) competence.

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Definitions:

Brake Free Stroke

The distance or movement a brake lever or pedal undergoes before the brake mechanism engages and begins to apply stopping force.

Air Compressors

Mechanical devices that increase the pressure of air by reducing its volume, commonly used in various industrial and personal applications.

Truck Air Brake Systems

A braking system used in heavy trucks and buses that uses compressed air to press brake pads against drum or disc brakes.

Trailer Hand Brake Valve

A manually operated valve located within reach of the driver or operator to apply the brakes on a trailer independently.