The Service Quality Dimension That Pertains to Politeness, Respect, Consideration

question 30

Short Answer

The service quality dimension that pertains to politeness, respect, consideration, and friendliness of contact personnel is best described as__________

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Definitions:

Environmental Pressures

External forces in the environment that can affect the survival and development of an organism or organization.

Stability

The quality of being resistant to change and capable of maintaining a constant condition.

Ethnocentrism

The belief in the inherent superiority of one's own ethnic group or culture, often accompanied by a dismissive or derogatory view towards other cultures.

Sociological Perspective

An approach to understanding human behavior by placing it within its broader social context, examining how societies influence individuals and groups.